The patient survey results are now available to view on line. Please see 'Survey Report' on the right.
The Practice is updating and expanding on-line services for patients by adding the option of booking appointments on-line in addtion to being able to order prescriptions on-line.
If you wish to use these on-line services you will need to register for them at the practice, and for security reasons we require sight of evidence of identity such as:- Your medical card, driving licence, utility bill or bank statement.
When you register for the new on-line services you will be given a sheet with a username and password to enable you to log on to the online services through either the appointment or prescription tabs to the side. Once you have logged on for the first time follow the instructions to change your password to something you will remember, as unfortunately if you do forget your password you cannot retreive it and would have to come to the practice to register for online services again if you wished to continue to use them.
The new service will replace the current online prescription service in the near future, therefore all existing users of the current online prescription service will need to register as above for the new service in order to be able to continue to order prescriptions online.
We are always looking for new members to join our patient reference group. If you are interested in becoming a member please contact the Practice Manager, Sheila McLean on 01268 546411.
There are over 21 million attendances at accident and emergency (A&E) departments each year.
A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
If an ambulance is needed, call 999, the emergency phone number in the UK. You can also dial 112, which is the ambulance number throughout the European Union.
Major A&E departments offer access 24 hours a day, 365 days a year, although not all hospitals have an A&E department. At A&E a doctor or nurse will assess your condition and decide on further action.
If it is not an immediate emergency, call NHS 111. The service is available 24 hours a day, seven days a week, and can provide medical advice and advise you on the best local service to offer the care you need.
Less severe injuries can be treated in minor injuries units (MIUs) and NHS walk-in centres (WICs), which can treat patients without an appointment.
For illnesses that are not life-threatening you should first contact your GP surgery. Outside of normal surgery hours you can still phone your GP, but you will usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. During out-of-hours periods you can also call NHS 111.